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Randy StegbauerRandy Stegbauer 

I'm having a hard time navigating this new site and need some newbie help.  When I open "My Groups" it shows these two: OpenPHACTS and Pipeline Pilot (Japanese).  I don't know how I was assigned to either of these.  When I open them I am asked to Join so I can see the posts.

What *are* Groups as opposed to Topics?
Where can I see all of the Groups?

Like I said, newbie questions.

Thank You,

Randy Stegbauer

Best Answer chosen by Randy Stegbauer
VeronicaVeronica (Accelrys, Inc.) 
Hello Randy,

Welcome to the new BIOVIA community.

Topics contain specific product information for the topic you select. Some examples of the information would be Technical Notes, Support Articles, Questions/Answers and Product Documentation.

Groups enable collaboration with members of that group. There can be private, public or unlisted groups. Within groups you can add posts, comments and files.

You'd only be able to see the groups that are visible to you when you access My Groups because some of the groups would be private or unlisted.

Thank you,
Veronica
  • May 14, 2015
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  • February 23, 2015
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Willem van HoornWillem van Hoorn 
As it says in the subject. I really don't like the new system, I can go in more detail that would be a lengthy rant.
Best Answer chosen by Veronica (Accelrys, Inc.) 
VeronicaVeronica (Accelrys, Inc.) 
Hello Willem,

First, thank you for being a BIOVIA customer. We are appreciative of your support and thank you for your candid feedback. We have had some technical difficulties with the migration to the new web site and would like to sincerely apologize to you for any inconvenience and frustration this has caused. At BIOVIA, customer satisfaction is something that we take very seriously and would never compromise under any circumstances.We have identified the cause of the data migration issues resulting in missing support articles and product information. We are actively working to correct these problems and will have the full spectrum of information available in the new community shortly. We are also continuing to fine-tune the knowledgebase to confirm all referenced URL links in articles resolve correctly. We will keep you apprised of our progress. Moving forward we have taken precautions to ensure that such errors will not happen again and all published information is easily searchable.

Please submit a case to the support team at biovia.support@3ds.com if you have any questions. Let us know if this was solved to your satisfaction, and if not, what more can we do?

We value your business and hope to retain you as a customer for many years to come. Please always share your feedback with us; this is how we keep learning and improving.

Thank You,
BIOVIA Support
Jeremy BesnardJeremy Besnard 
On the previous community website I was using RSS feed to get new post for Pipeline Pilot. While PP is not yet avaialble (as far as I can see), I couldn't find RSS feed for the other topic.
Are they still available?
Best Answer chosen by Veronica (Accelrys, Inc.) 
KevinKevin (BIOVIA) 
We have started development on an RSS feature for the community, We will keep the community posted on progres.
Jingjing BuJingjing Bu 
Is there a way to send private emails as we could do in the old Community?
Best Answer chosen by Veronica (Accelrys, Inc.) 
VeronicaVeronica (Accelrys, Inc.) 
Hello Jingjing,

The feature to enable private emails isn't available on this community.

Thank you,
Veronica